Do not worry! Your money is safe with us. The following might be the possible reasons for the locked order:
- The price at which you want to buy the coin does not match the current market price. In that case, your order will be locked in the order book and will get executed as soon as it matches your submitted price.
- Another possible reason might be the maintenance process going on, on our app. You will have to wait for some time.
Still, if it doesn't resolve in few hours, you can raise a ticket from the below link for further assistance.
https://support.flitpay.com/hc/en-us/requests/new